Questions and answers about our skin care products for cancer patients

Q: Is your skin care safe for all?

Yes all family members, even new borns. 

You can always talk to Jasmin for more advice.

Q: Can I use it for Eczema?

Yes can be used as a daily emollient. The Aloe Vera Body Lotion- has a medium consistency, which is ideal for Eczema.

Q: Where can I find the sizes for the clothes?

They are bespoke, and made to order. Message for sizes, however we do have a range from XS- to XXL.

Q: Is the packaging recycable?

Yes all bottles are recycable. The Lip Balm can be re-used, or recycled too.

Q: What is your returns address?

A: 57 Oak View Road, Wadebridge, Cornwall PL27 6FH.

Q: How long do I have to return my item?

A: We offer a 14 day returns policy for items in good condition.

Q: How can I get my item(s) exchanged?

A: Please send your item(s) to our returns address, filling in as much information as possible to tell us clearly which item(s) and size(s) you would like to have as an exchange. We will then swiftly exchange for any other item(s) (stock permitting). You don’t have to get in touch with us first, just give us as much information as possible so that we can swiftly exchange your item without needing to contact you and slow the process down. 

Q: How long will it take to process my return?

A: Once your item has arrived at our warehouse, your exchange or refund will usually be processed within 4 working days (Monday – Friday). Please bear with us during Christmas and other busy periods, as it may take slightly longer.

Q: How long will it take for the money from my refund to be credited to me?

A: Your refund will usually be processed within 4 working days of receiving your return. The length of time it takes to credit your account depends on the refund method, so please refer to the your card issuer or PayPal’s terms for further information.

Q: What should I do if I was sent an incorrect item?

A: From time to time mistakes can happen, but we do our best to sort them out quickly. If you have been sent an incorrect item then please email help@jasminjones.co.uk

Q: What if my item is faulty?

A: If you have received a faulty item we’re really sorry! Please contact our email help@jasminjones.co.uk or 07947986108, if it goes to voicemail leave a message with your contact details, and we will contact you as soon as we possibly can.